Shipping policy

Last updated: [January 20, 2026]

NOVAPRIME offers worldwide shipping, delivering to customers across many international destinations.

Shipping availability, delivery times, and fees may vary depending on location, carrier availability, customs processing, and local regulations.

Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or holidays are processed the next business day

Estimated Delivery Time

Estimated delivery times vary by destination:

  • United States: 3–8 business days

  • Canada: 5–12 business days

  • International Orders: 7–20 business days (estimated)

Delivery times are estimates and not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on destination, order size, and carrier availability.

Customs, Duties & Taxes (IMPORTANT)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.

Incorrect Address

Customers are responsible for providing accurate shipping information. NOVAPRIME is not responsible for delays or losses due to incorrect addresses.

Delays or Lost Packages

Shipping delays may occur due to customs inspections, carrier disruptions, or circumstances beyond our control. If your order is delayed or lost, please contact us and we will assist you promptly.