Refund policy

Last updated: [January 20, 2026]

At NOVAPRIME, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

  • Returns must be requested within 30 days of delivery

  • Items must be unused, in original condition, and original packaging

  • Proof of purchase is required

Certain items (used, damaged, or clearance items) may not be eligible for return.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective or damaged upon arrival.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

How to Start a Return

Contact us at:
📧 support@novaprime.co
Include your order number and reason for return.